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Q. Can I ask a tenant to produce identification documents and take copies of them?

A.  Whilst checking identification documents such as passport, driver's licence or birth certificate can be in important in verifying the bona fides of a prospective tenant, before collecting, using and storing personal information about an individual it is important that you consider what, if any, obligations you have under the Privacy Act 1988 (the Act). 

If you are unsure about your obligations under the Act we recommend that you obtain your own independent advice

Q. As a landlord should I advise an applicant that I intend to pass their personal information onto others to check their details?

A. You have a legal obligation to advise an applicant/individual about how their personal information will be used and disclosed. When using personal information as part of a check on TenancyCheck.com.au, it is a condition of use that you obtain the consent of the individual to the use and disclosure of their personal information.

Q. Where does TenancyCheck.com.au obtain its data from?

A. TenancyCheck.com.au obtains information from a number reliable data sources including tenancy tribunals the courts as well as from other Equifax proprietary databases.

Q. Can an applicant request personal information relating to them from TenancyCheck.com.au?

A. Yes, the applicant may email TenancyCheck.com.au at support@tenancycheck.com.au or info@tenancydatabase.com.au or by contacting 13 8332, if you are a consumer and you would like to know if you have been blacklisted on the National Tenancy Database, please request via email/phone – you will be asked to provide ID and consent to check; checking for any personal blacklists are free of charge.

Q. As a landlord do I need to provide a copy of personal information from TenancyCheck.com.au on the applicant?

A. You need to consider what obligations, if any, you have under the Privacy Act 1988 with respect to access to personal information.  If an individual requests access to personal information held by TenancyCheck.com.au you should refer them directly to TenancyCheck.com.au at support@tenancycheck.com.au.

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General Disclaimer

General Disclaimer

The information contained in TenancyCheck.com.au website is general information only and does not constitute legal, financial or compliance advice. As the laws relating to tenancy agreements may have changed we recommend you check with the relevant State or Territory government department. We also recommend that you obtain your own independent legal advice about matters relating to landlord obligations, tenant rights and any legal disputes you may have with a tenant(s).